Salesforce Agentforce Observability lets you watch your AI agents think in near-real time

Salesforce launched a suite of monitoring tools on Thursday designed to solve what has become one of the thorniest problems in corporate artificial intelligence: Once companies deploy AI agents to handle real customer interactions, they often have no idea how those agents are making decisions.The new capabilities, built into Salesforce's Agentforce 360 Platform, give organizations granular visibility into every action their AI agents take, every reasoning step they follow, and every guardrail they trigger. The move comes as businesses grapple with a fundamental tension in AI adoption — the technology promises massive efficiency gains, but executives remain wary of autonomous systems they can't fully understand or control."You can't scale what you can't see," said Adam Evans, executive vice president and general manager of Salesforce AI, in a statement announcing the release. The company says businesses have increased AI implementation by 282% recently, cre